A Message to Our Customer: Coronoavirus Update
In light of Governor Wolf’s announcement yesterday and rapidly changing conditions related to the coronavirus threat, I am writing with an update regarding our company’s operations. Here’s what you need to know:
SERVICE WILL CONTINUE
We are mandated to be open for business. Our team has implemented a plan that has prepared us to do so. Our technicians will continue to perform routine maintenance, system installations and repairs. All our technicians and representatives have been equipped with gloves and masks. At the customer’s request, our team member will use this protective gear when entering the home. Likewise, we ask our customers to inform us if it is not safe for our team members to enter their homes due to illness or suspected illness.
(NOTE: If you need to reschedule an appointment, please be aware that, because our busy air conditioning season arrives soon, there could be a backlog that delays your rescheduled service.)
We strongly encourage all of our customers to make payments online using our MyMack portal. This is the best, most convenient way to make payments during this public health crisis. You may also mail in your payment or call our office with your bank account details or your credit card information.
PRECAUTIONS AT OUR OFFICE
To protect our staff, we are restricting traffic into our offices. Our front door will be locked. There will be no public access to our offices until further notice. If you absolutely must drop off your payment at a physical location. Please note: you will be asked to put payment in a mail slot or a bin in our vestibule. Phone numbers will be posted at our front doors in the event a visitor needs a receipt for a payment, No one will be admitted to our offices except our employees.
Our team remains on call and available to serve customers during this difficult time. Please, remember to follow all guidelines designed to prevent the spread of coronavirus and to keep our community safe.
We will continue to monitor the situation closely, take any further steps required to enhance safety, and keep you informed of any developments.