What is the ePay program?

Our ePay program offers a free and convenient way for our customers to save time and money. With this program, customers enroll to have their payments automatically drafted directly from your bank account or credit card. Have piece-of-mind knowing your invoices will be paid on time. You will also not need to worry about your check getting lost or delayed in the mail, service or delivery interruptions or incurring late fees.

As a bonus, customers receive 10 loyalty points every month they are enrolled in this automatic payment program. Loyalty points can be used for a variety of services including discounts off new HVAC equipment installations, fuel delivery and more!

BELOW ARE A FEW COMMONLY ASKED QUESTIONS ABOUT OUR EPAY PROGRAM.

How do I enroll into the program?

Enrollment into the ePay program is easy! Send an email to billing@mackenergyservices.com with your name, account number and mention your interest in the program. You will receive an email with all the required forms to set up your enrollment. If you prefer, you can also call our office to speak to one of our friendly team members to get you set up.

When are payments taken?

Payments are automatically drafted from your preferred payment method on the due date of your invoice.

How do I change my payment method?

Payment methods for the ePay program can be updated by calling our office and speaking to a member of our customer service team.

What if I want to cancel my enrollment in the ePay program?

For customers looking to stop automatic payments, we ask that you email billing@mackenergyservices.com with the following information: customer name, customer account, date you would like to terminate your enrollment in the program.

What other ways can I pay my invoices?

We offer a variety of ways for customers to pay their invoices. Our online portal and mobile app allow customers to pay invoices at their convenience, wherever and whenever they can. We will also continue to accept payments via the mail. We are recommending to all our customers to consider electronic payments as they are safer and more timely.

If you have any additional questions about our ePay program, please contact our office.